Return Policy
Step’Z Footwear – Exchange & Refund Policy
At Step’Z Footwear, customer satisfaction is our top priority. While we do not offer refunds, we gladly accept exchanges to ensure you get the perfect fit and style.
Exchange Policy
- Exchanges are accepted within 7 days of receiving your order.
- The item must be unused, undamaged, and in its original packaging.
- Exchanges can be made for:
- Size issues
- Color/style exchange (subject to availability)
- Defective or damaged product received
How to Exchange
- Contact our support team via WhatsApp with your order number and reason for exchange.
- Once approved, return the product to our provided address.
- After inspection, we’ll dispatch your replacement item.
Important Notes
- No refunds will be issued under any circumstances.
- Customers are responsible for return shipping costs, except in cases of wrong or defective items.
- Exchange is subject to stock availability.